Wag's Coupon FAQ: What they should know!

[cheapchick]

Here's a most precious thing to have. Print it and whip it out or better yet memorize it and recite it back to them! This information is for managers and cashiers at Walgreens. I keep reading everyone's "nightmare" stories...maybe this will help someone!


Coupon FAQ's
Use the information below to ensure that your store is following the
appropriate policy when accepting both Walgreens and manufacturer
coupons.

Can a customer use both a Manufacturer's coupon and Walgreens coupon
for the same item in a purchase?

One Walgreen and one manufacturer coupon can be used for the same
item, unless either coupon prohibits such use.
Walgreens Roto Ad Coupons, Instant Value Coupons (IVC), and a
manufacturer's coupon can be used towards the purchase of any one
item. "One coupon per purchase" means one coupon must be tendered for
each PIECE sold.

What happens if the Manufacturer coupon's value is more than the
retail value?
Walgreens does not provide cash back if a coupon is presented for more
than the purchase value of the item (e.g., the customer is using the
coupon to purchase a clearance item).
If the retail of the item is less than the face value of the coupon:
the coupon value shall be the retail value if the state requires taxes
to be paid on that item,
the coupon value shall be the retail value plus taxes if the state
does not require taxes to be paid on the item.

Can a customer use a coupon after a sale has been made?
All valid coupons must be presented to the cashier at the time of sale
only!

If there is no quantity limit on a Walgreens coupon can a manager
impose his/her own limit?
Yes, managers have the right to limit the quantities of all advertised
items.

Does Walgreens price match or accept coupons from other retailers?
Walgreens does not price match with other retailer.
Walgreens does not accept coupons from other retailers or coupons for
products not carried in our stores.
Walgreens does not accept expired coupons.

A customer purchased an item using a manufacturer's coupon and wants
to return it. At what price do we return the item?
If an item purchased with a manufacturer's coupon is returned, the
customer will get the retail price of the item. If the customer
purchased an item with a Walgreens coupon, the customer receives the
price paid.
Example 1: If the retail price for an item is $1.49 and the
manufacturers coupon was 25¢ off, the refund amount would be $1.49
plus tax.
Example 2: If the retail price for an item is $1.49 and the Walgreens
coupon was 25¢ off, the refund amount would be $1.24 plus tax.

Stores are not required to keep Roto ad coupons. What about Instant
Value Coupons?
For Instant Value Coupons, stores receive credit from the manufacturer
ONLY if the coupon is scanned. Once an IVC coupon has been scanned and
the transaction is finished, you can discard the coupon.

A customer had a coupon with no limit on it and is trying to buy an
item that is "buy one get one free," how many times are we allowed to
scan a coupon for this purchase?
Only one coupon can be used when a customer is purchasing a Buy 1 Get
1 free item, because the customer is only purchasing one item.


I like the one about "if the Manufacturer coupon's value is more than the
retail value". In other words if you tried to buy that 99c bag o' Chex Mix (from a couple months ago) with the $1 off IP you got the dreaded "beep" and were told you couldn't use that coupon. Turns out they were wrong! The coupon should've been made equal to 99c! You just wait til I encounter another situation like that!

[lucyrevenge]

Thanks for posting OP. Good info.

[momof2]

If they adjust the price of the coupon, how does the manufacturer know that? Wouldn't the store then be committing coupon fraud. How come it's okay for them to make .01 cent and not the consumer? Just a thought.

[Lauzoka]

Did you get this from Wags' website - can you post the link?

Just curious because I'm not sure how much weight it would have if we printed it and they saw it was from a coupon forum...Thanks!

[cheapchick]

Momof2: I was wondering the same thing. I think the manufacturer will still reimburse the store for the full amt of the coupon. My grocery store does the same thing (only the registers do it automatically) so how can it be fraud? The store is making the coupon worth less to the customer (no overage) but it still had the same value when it is turned in and processed.

This is all over the web on multiple sites. It doesn't appear on the Wags site. This policy has been emailed to people when they requested info about it and then they just posted their emails. You can always write Wags and ask for it or what I did was highlight the part I wanted to print and just printed that...it doesn't have any forum or website info when you print it like that.

This should be a Sticky!

[helcope]

thanks..some good info...think i will print this and keep in my binder..some cashiers need to read this...

[ncscgirl2005]

Thanks for the info.

[Pacer]

The manager at one of my local WAGS told me that to adjust the price of the coupon is coupon fraud. The store has to adjust the price of the item, not the coupon. HTH.

[cheapchick]

Originally Posted by Pacer

The manager at one of my local WAGS told me that to adjust the price of the coupon is coupon fraud. The store has to adjust the price of the item, not the coupon. HTH.

Yeah, you may be right...I was interpreting it the other way around but now that I read it again I see it the other way too. If you read the part about the coupon value shall be made equal to the retail value it can be interpreted either way. But whatever, the point is: The values need to be made equal somehow! So if you have a coupon over the value of the item you are buying then they need to be made equal! Yes I'm starting to think the price of the item needs to be raised not the value of the coupon lowered...

[chrissyd]

One Walgreens cashier crossed out the $5 value and wrote in $3.59 for the price of the coupon. Once a cashier asked the manager if she should accept a coupon if it meant the item was free and she said yes because they get the value plus 8 cents. Hey they are making a profit off of our coupon cutting! On a side note some of the CVS stores in Massachusetts accept expired manufacturers coupons. Somehow I think you all know that. I am always impressed with everyone's coupon knowledge!