The Rudest Customer Service Manager EVER!!!

BriarRose1959 · #1 (**permalink**) 10-06-2009, 04:11 AM

OMG!!! OMG OMG OMG OMG!!!! I am soooo mad right now!!!!

I went to Walmart tonight, I had Qs for -$6 off the Air Wick i-Motion which are on sale this week for $6.

The cashier was SUPER sweet but wanted to make sure that she had the transaction correct because she did not want to over charge me.

She called over the Customer Service "manager" who told me I was only allowed to use "one coupon per transaction". I told him that he was mistaken and that the Q states "one per purchase" and I am purchasing XX of the same item and using the same amount of Qs as items. He stated "well that would make them all free" I said "yes! and that is why I am buying them!" He then proceeds to tell me that I am wrong and it am only allowed one Q per item per transaction (which the Q does NOT state!).

He was obviously not understanding me. I nicely asked him for the customer service phone number and he said "That's me". I said "no... I want to speak with Walmart's corporate customer service" he stated again, "That would be me" VERY rude might I add! I said "sir, I know for a fact that YOU are not a customer service representative from CORPORATE and I would like to speak with them please" he said "let me call them to verify if what you are saying about these Qs is correct".

He comes back and tells me that I am indeed wrong and he will only accept one. I said "ok then, I will go ahead and do all these transactions separately" and he then tells me "That is fine as long as you leave and reenter the store after each purchase"

I said "ok JOHN, I would like the phone number to Walmart Customer service NOW" he grabs a piece of paper, and writes down 1-800-WALMART and hands it to me with a MAJOR attitude. My friend who was with me jumps on the ball "ok sir, what is your name? What is the store #? Your "title", and by the way you WILL be hearing about this!"

He was soooo smug and cocky at this point. We paid for my friends items and the cashier started apologizing over and over again stating he makes big deals like this all the time.

All I can say is for a customer service "manager", he sure needs some freaking training in the world of customer service!!!!!

angiek8 · #2 (**permalink**) 10-06-2009, 06:12 AM

did you call 1800walmart and if so, what did they say. i ended up leaving without anything the other day as they told me the same crap about one per person and refused to even allow me to leave and come back.

CMUGRAD · #3 (**permalink**) 10-06-2009, 06:50 AM

Wow...that is nuts.....

I went in and bought three at one time in one transaction last sunday....

Bear · #4 (**permalink**) 10-06-2009, 07:19 AM

That happened to me once and 1-800-Walmart told me to ask for the highest ranking manager in the store. Manger Ron backed up he CS manager with the one per transaction story, but said I could do more than one transaction. Bought each item in one transaction for a total of $0.06 each and put each $0.06 total on my credit card. Did 5 transactions. I'm sure, due to fees, Walmart lost money on that one.

tiffinpa · #5 (**permalink**) 10-06-2009, 09:09 AM

WOW!! If that ever happens to me I'm calling 1-800-WALMART from the store and not leaving until it's settled. The interesting thing is my MIL is an Assist. Mgr at our local WM and she knows nothing about the q policy. She has been working for WM for almost 18 yrs and the subject was never brought up to her. I think she's in charge of the back of the store. It still amazed me though she knew nothing. She even suggested calling corp and seeing what they say.

LovinMyCoupons · #6 (**permalink**) 10-06-2009, 01:54 PM

bummer! Sorry to hear they made you upset. I had something similar happen to me at W*M and I have never gone back (unless it was an emergency item needed)

I can usually take some ignorance but ignorance and insolance is just not acceptable!

BriarRose1959 · #7 (**permalink**) 10-06-2009, 01:59 PM

Sorry for the delay! I called corporate from my cell phone on the way out but they were closed!!! I am going to call them right now!

BriarRose1959 · #8 (**permalink**) 10-06-2009, 02:13 PM

OK! I called customer service and the lady I spoke with was TOTALLY on my side!!! She stated that the CSM was wrong and that he shouldn't have that title if he doesn't know how to act correctly ha ha! She told me to go ahead and to go back to the store, get my items and my Qs again and if I had another issue they can use my phone number as a reference! YAY! So I am going to go back and try this again!

tiffinpa · #9 (**permalink**) 10-06-2009, 02:56 PM

Quote:

Originally Posted by BriarRose1959

OK! I called customer service and the lady I spoke with was TOTALLY on my side!!! She stated that the CSM was wrong and that he shouldn't have that title if he doesn't know how to act correctly ha ha! She told me to go ahead and to go back to the store, get my items and my Qs again and if I had another issue they can use my phone number as a reference! YAY! So I am going to go back and try this again!

I'm so glad they were/are on your side. Please update us with what happens. Maybe the same Manager will be on. Walk up and say "HI". lol

AlInAz · #10 (**permalink**) 10-06-2009, 07:41 PM

Waiting to hear how this turns out.

Allison