The Rudest Customer Service Manager EVER!!!

[cheapischic]

Originally Posted by BriarRose1959

Well! I complained the next morning to customer service the next morning and the lady I spoke to was extremely sweet and very understanding (whew!)

She told me that I was correct with my coupon knowledge and that she would forward my issue to the general manager and I should expect a call in a few days.

So after I hung up with CS I decided to go back to WM and claim my rightful Air Wicks (lol what a dork I am!) As I am coming into the store... I see him! OMG NOO!!!!!! I grabbed a cart and took the "alternate" route to the freshener aisle. As I make my way up to the cashier with my 9 Air Wicks, I see him cashiering NO!!!!! Ok I can do this!!! I get in line, put my items on the counter and start talking with the very nice cashier.

She complemented me on my couponing as she was scanning my coupons. Then she says "Im sorry but I have to have the customer service manager approve this because you used so many Qs, I just need approval"

Grrreeeaaaattttt! As if my trip wasn't going AMAZING already ick! So here comes Mr. John....... and I put on my big girl face and said "Hi John! How are you doing today?" He says "Oh hello! Fine thank you! I see you are back again?" I said "Yes, I contacted customer service and they told me that I am correct about the policy and that if you needed to refer to it for yourself I can give you my reference number" he said "You know, I am stuck in the middle at this point so I am going to have a manager come out ok?" ABSOLUTELY!

So the manager comes out. John states his case, I state mine. I said "the Q states one per PURCHASE and I am purchasing 9 Air Wicks. It does not state one Q per TRANSACTION and if I did I would have no problem following those rules" the manager excuses himself for a moment, then comes back and tells me "I see what you mean about the "per purchase" part, so I am going to approve your transaction.

Why thank you Mr. Manager!

I paid and as I was getting ready to leave the register John says "Well there you go, you won" I turned to him and said "No, I want you to understand something John. I was not playing a game with you. I was not trying to "win" you in anything. I just want you to understand that I know Walmart's coupon policy and that I am not trying to get away with anything. The problem is solved now. So let's move on and have a good day ok?" John says "Alright, have a nice day"

And she lived happily ever after in a house that smells wonderful

I cannot believe he told you to reenter the store!! I'm very impressed with your classy response. ( I was holding my breath I was reading through the responses, hoping that you were going to be able to tell us whether you got your free fresheners or not!!!!!!) lol!!!!

[BriarRose1959]

Well thank you all for your comments on my remarks! Makes me feel great to know that my "classy and sophisticated" mind works well! I love "insulting" those who deserve it without them actually knowing they are being insulted ha ha!

[vodreaux]

Originally Posted by BriarRose1959

Well thank you all for your comments on my remarks! Makes me feel great to know that my "classy and sophisticated" mind works well! I love "insulting" those who deserve it without them actually knowing they are being insulted ha ha!

It sad, everyday customers experience hostility for wanting to save money at Walmart and elsewhere.

Originally Posted by floridafinn

i want to know what happens also
i did 19 of the i motion with no problem, i went yesterday and you would have died if you saw the bathrooms, i asked for a manager and she was the rudest person, saying it is the people that come into walmart not the employees problem, and they were short staffed, i even offered to clean a stall i REALLY had to go anyway i took pictures (of poop toilet paper and well other stuff) should i send these pics to corporate

Originally Posted by EmilieGrace

I think I'd contact the health department AND corporate. That's disgusting, and a health hazard.

Definitely, complain to both Health Department and corporate.

This happen to me at a McDonalds not in the bathroom but eating area. Most of the Eating areas was dirty and messy. My sister, two other customers all had to went to bathroom to get bunch of paper towels to clean 4 tables so have eating area. One of the customer complain and manager told her, we will clean it later. 4 families had to stand there with kids, siblings etc waiting to sit.

I took pictures and send to corporate along with emails of the other families. McDonalds sent us all $100.00 each Gift Cards and apologies plus another one for me.

[tiffinpa]

Originally Posted by vodreaux

It sad, everyday customers experience hostility for wanting to save money at Walmart and elsewhere.





Definitely, complain to both Health Department and corporate.

This happen to me at a McDonalds not in the bathroom but eating area. Most of the Eating areas was dirty and messy. My sister, two other customers all had to went to bathroom to get bunch of paper towels to clean 4 tables so have eating area. One of the customer complain and manager told her, we will clean it later. 4 families had to stand there with kids, siblings etc waiting to sit.

I took pictures and send to corporate along with emails of the other families. McDonalds sent us all $100.00 each Gift Cards and apologies plus another one for me.

WOW!! Good for McD's responding the correct way. Calling corp and complaining does pay off at times.
BriarRose....good for you!!! Classy in deed!!