Wal-Mart Not Accepting IP Coupons

[fkilmer]

I had a bad experience at my local Wal-Mart today. I had a bill of over $225, and I was only trying to use two coupons. One was an IP coupon printed from coupons.com, and I was told that Wal-Mart is no longer accepting IP coupons. Has this policy changed since I was there a couple of days ago?!?! If I hadn't been getting bedding for my children's new beds, I would have walked off and left everything sitting there. I guess I'll be taking my business to Kroger and Brookshire Brothers from now on. I e-mailed corporate. Now to wait and see if they respond!

[bbgirl]

I used 4 of them today no problem... I really hate walmart but I go for the milk and get suckered by the ice cream aisle.

[gashopper30102]

I also used one today with no problems.

[jenn640]

If you do a search for the stores coupon policy(notice the quotes), it will pull up the whole coupon policy. Print it out and carry it with you. I do, just for these reasons. I have only had to use it one time.

[debl08]

I used $50.00 worth today at mine, went without a hitch!!

[Sylvia]

Originally Posted by fkilmer

I had a bad experience at my local Wal-Mart today. I had a bill of over $225, and I was only trying to use two coupons. One was an IP coupon printed from coupons.com, and I was told that Wal-Mart is no longer accepting IP coupons. Has this policy changed since I was there a couple of days ago?!?! If I hadn't been getting bedding for my children's new beds, I would have walked off and left everything sitting there. I guess I'll be taking my business to Kroger and Brookshire Brothers from now on. I e-mailed corporate. Now to wait and see if they respond!

Print this page out and go back to the store... call the manager up to the front and read him the riot act. Shove this in his face... and "Strongly Suggest" that he train is minions in proper coupons policy and Customer service.

Wal-Mart Stores, Inc. - Wal-Mart Coupon Policy

[karen113478]

I had the same problem with ip. i was told they didn't accept them.the casher even got the asst. Manger and she told me the same thing.so i called corpprate and they said they do except them.the next day the manger of the store called me to appoligize and said that if i had that problem again to talk to him and he would fix the problem.very nice man.

[Mamacita]

Shockingly, I've had two positive experiences at WM in the past week. One day I used about $16. worth of mixed Q's (IP's and snipped) and the cashier was asking me where in the world she could get some...I gave her all kinds of sites, info, etc. Yesterday I went in again and only used 4 IP's..2 for Edward's frozen dessert singles and 2 for Blue Bunny Champs cones. A different cashier oohed and aahed wondering where she could get some too! Shocking, I know, coming from Walmart. I've had lousy experiences in the past so maybe they've turned a corner around here!!

[fkilmer]

This was my e-mail to Wal-Mart's corporate office:I had a bad experience at my local Wal-Mart in Nacogdoches, Texas today. I shop there often and use coupons
frequently. Today my purchases were over $225.00, and I was only using
two coupons. The cashier refused to take one of the coupons that was
printed from Coupons and a manager stated that Wal-Mart does not
take Internet coupons. Has the policy changed in the last couple of
days? The coupon was for a free gallon of milk, which was $1.98. I
don't appreciate being treated rudely after the amount I spent over a
couple of dollars. There is a Brookshire Brothers and two Kroger stores
in town that I can shop at if Wal-Mart is no longer going to accept
these coupons. I am not going to shop anywhere that makes me feel like
a criminal. Coupons.com is a legitimate site! I am a member of the
couponmom.com forum and I will post about this experience. They have
11,858 members. Any reply you send will be posted there as well.


This is the reply that I received (quickly, I might add!) Maybe it was knowing how many people would see it here.
Thank you for your message.

Dear Faith,

Wal-Mart Stores can accept coupons that are available on the internet for customers to print from their home computers. The following are guidelines for the stores for accepting internet coupons:

- The coupon should be legible and say "Manufacturer Coupon". There should be a valid remit address for the manufacturer, to ensure the coupon can be processed for payment.
- The coupon should have a scan-able bar code.
- The coupon should have an expiration date.
- The coupon cannot be a photocopy.
- The limit is one coupon per item, per Customer.
- A Salaried Manager can refuse to accept a coupon if it does not meet any or all of these guidelines.

Sincerely,
Walmart Customer Care


I have printed the policy from their website as well as this e-mail to keep in my coupon binder.

[loroiele]

Went to my Walmart today and was told that they have stopped accepting Internet printed coupons. The CSM was nice enough to let me use mine since I pointed out that there is no statement anywhere in Walmart about it, if they changed their policy. I got home and called Walmart since they could not find the manager while I was there. at the same time I am reading the Walmart coupon policy online.
I was able to talk to the Assistant Manager who said that they do accept internet printed coupons and then he started talking to another person and he got back on the phone and said he is being told that they dont accept them anymore, but he is confused since noone has told him of this new policy as of yet... so he is going to have the General manager call me back tommorow in the morning to answer if this is true or not... I did tell him that as of today on the Walmart site their coupon policy has not changed and it still states that they accept Internet coupons.
So going to have to wait till tommorow and see what the Manager has to say