I had a problem at Safeway in Falls Church, VA last night. I emailed their corporate office when I got home and realized that I really was right. So, I was shorted 50 cents. Ugh. Someone from corporate customer service emailed back that they would pass on my comments to the local store, but I'd need to go back there for a refund. That's what I figured they would say - but it was worth a shot. I don't go to that store or shopping center very often, so I'm not going to make a special trip for 50 cents. But like I replied to Steve the customer service rep, next time I'll insist that they pull everything out of the bags/cart and start over. If we can't figure out the issue before I leave, I'll have them cancel the whole order. So annoying.
Now here's my email...
I like the "Mix & Match" promotion that Safeway has had during the last two weeks of March. However, it would be very helpful if items that qualify for "Mix & Match" were flagged as such on the receipt.
Tonight I got 20 qualifying items. I counted the items in my cart twice and my husband counted them once. I like to be sure things are straight before I get to the register.
The front end manager happened to be my cashier. When he rang everything up, I only got $5.00 off for "Mix & Match." I asked about why I didn't get $10 off since I had 20 items. He counted my items and said I only had 19. Thinking I could have made a mistake (even though my husband and I counted a total of three times before checking out), I told him to add another bottle of Gatorade so that it would be a total of 20 items.
When I got home, I counted 21 items purchased. Then, I realized on the receipt it says I purchased 21 items too. I compared my receipt, my items, and the sale ad -- everything should have qualified. All 21 of the items rang up the sale price (before the "Mix & Match" discount). I don't understand why I had to buy the 21st product at the regular sale price.
I wasn't going to drive back to the store for a 50-cent discrepancy. But I was pretty annoyed. These days every penny counts in our budget.
If the receipt had reflected which items qualified as "Mix & Match" it may have helped when I initially saw a problem at the register. It wouldn't have taken the manager and me 5 minutes to hunt through all of the bags trying to figure out what the problem was (which we never actually discovered).
How can you restore my faith in Safeway's pricing? Send me a 50-cent coupon for the difference and figure out how to make the "Mix & Match" receipts easier to read.