I knew back in August 2011 that Kroger had made some changes to their coupon policy but I was not aware how stringent they were towards internet print coupons (IPQs).
I went to my local Kroger this morning to pick up a few items that were on sale and the cashier questioned 2 of my 3 IPQs because she thought they were valued at 75% or more of the item's price. I had no idea that this was a part of their policy (and it certainly seems difficult to enforce) so I asked to see a copy so I could read it. Management told me that I could find it online but did not have any printed out to provide. My cashier took me to 8 different registers before we could find the ONLY posted coupon policy in the store, which was taped to the inside of a wall and 90% blocked by a binder.
I was nice and did not complain, but asked several questions because I want to know a store's policies so that I don't have any problems. Of course when I went online to find their coupon policy I couldn't find one. When I did an internet search I found it interesting that (apparently) their coupon policies vary from region to region. I found a copy of the Cincinnati/Dayton policy from October 2011 and it was not as specific as the "posted" one I saw at my store dated August 1, 2011.
I know that you cannot use an e-coupon with a paper Q. I know that they will only double a certain amount (5 I believe) of the same coupon daily (again unless you do multiple transactions I don't know how they can enforce this policy). You can use a store issues coupon with a manufacturer's coupon (MFQ), but NOT an internet print MFQ.
They mainly seem to be cracking down on internet print coupons, but that is where I get a good majority of my Qs.
I can't begin to tell you how frustrating this is. As I told the cashier (who was as nice and sweet as she could be) that I use my coupons when items are on sale or marked down so that I can get the maximum value for my money. She said that she understood but started rambling about how long it takes them to get reimbursed, blah, blah, blah.
I just fired off an email to customer service. We will see how far that gets me (not holding my breath).
Thanks for letting me rant.