Confused about my HEB trip today

[nbip]

I had a weird experience at HEB today. I started it by daring to do a "quick" shop on my lunch break. I didn't realize that the $10 coupon would print out as soon as $30 worth of P&G products after store coupons buy before manufacturer coupons were run up so I ended up with way more than the $30 required...nor did I realize that the cashier would grab it out of the printer and apply it to that same order! I honestly didn't realize I was getting in her line or I would have run far far away...she is very nice and not exactly bad at her job, but just makes ringing up orders that I wasn't even using coupons on a gigantic hassle!* I didn't like that she used the $10 coupon without asking me (As a cashier who now works in pricing, I would never do that to one of my customers) but figured $10 is $10...

I bought 4 Always (two liners, two pads), used two of the YQ B coupons, then had 4 MQs for Always. My thinking was since the YQ B is for buy 2, I could appropriately use 2 MQs for each one of those products. Is the policy in practice one MQ + YQ B no matter the quantity of product required on the YQ? (In my opinion) the coupon policy doesn't directly address that situation but the strict interpretation would be just 1 + 1. She said I had handed her SIX Always coupons, and I did have 6 Always coupons when I walked in, but I thought I weeded the two I wasn't going to use out (I just shoved them in my pocket on the way out so I'm not sure what was in what stack originally). The register beeped at the 3rd Always coupon, so if I did hand her six I did hand her two too many...but shouldn't I have been able to use 4? The two she gave back to me were the higher value ones too.

Last but not least while typing up this post I noticed that she didn't take off my Speed Stick coupons...I bought 4 2oz packages at 0.98c each and had 2 BOGO coupons. I understand that CS probably can't refund me the difference so I hope I can just return them tomorrow. Plus I see CVS has a better deal now.

Plus there was some issue with the Bounty coupon. I kept saying, just take it off, I have my $30 and have held up your line enough! But no, she forced it through because I was "nice". I hate it when cashiers do that! It creates confusion for other shoppers and risks her getting in trouble which is so not worth me saving a bit of money. Just tell me what I did wrong & I'll fix it!! Not that I don't appreciate she did it!

Lesson learned? Take anxiety medication before going couponing at HEB, and no matter how slow HEB is, do NOT go on your lunch break because a line will form behind you! Felt bad for all those people.

Sorry for the long post everyone. I would really appreciate any advice on what the heck happened here.

*Lady, I just moved here from halfway across the country and need to do some stress relief baking. If I want to spend $14 on a microplane zester because mine is lost on a moving truck somewhere then please just let me out of the store without giving me the third degree and in under 20 minutes.

[bnkkey]

Wow......sorry about the trouble you had.....wish I could give you some advice but my HEB is an hr away so needless to say shopping there is not on the list...LOL I bet someone can help though.And I say "bake away" LOL

[inthelobby]

That's why I never bother to try and mix yellow qs and regular mqs. It's too much of a hassle. But I don't think she should've applied the catalina to your current transaction. It's supposed to be for the next visit. If you have enough qs you aren't paying the full $30 anyway. I definitely would've gotten peeved about that.

I'm tired so I can't analyze the transaction thoroughly. Maybe I'll reread it in the morning and have some better answers.

[nbip]

Yeah. I think I'll keep trying to mix B and newspaper M qs, but not bother with doing two deals in one transaction, or using two coupons on a buy two get x amount off B q.

I can clarify anything if need be. Writing coherently is not my strong suit.

[Sherosec]

It always happens, I am so organized then when I get up to the counter things start moving so fast, and you have to think so quickly when the cashier is swiping and there's dinging going on and you feel pressured. Sometimes it helps to hand her coupons in smaller stacks, (for each group of products) and make sure they all go through. I had coupons stick together before and had to ask the cashier to check.

I think you should have been able to use manufacturer coupons on all the products no matter what the B coupon took off. Maybe when she said you handed her 6 coupons she meant 4 manu and 2 yellow = 6? And about those bogo coupons, there was no way she could have missed two of them, did she stick them in her pocket or what? And no, she should not have used your catalina without asking.

And as you have said, don't give up using the yellow ones, that's how we make the deals, as in any store that allows stacking. Not using them means losing money! Handing her smaller batches at a time would definitely help slow things down... you have the right to your time at the counter just like any other customer .

[nbip]

I didn't have too many coupons; I picked up juuust enough stuff to get the $10 coupon. Still, I should have broken it down into the HEB qs, Always qs, Olay, etc. Thanks.