Walgreens feedback pays!

[Sylvia]

Ok, so a weeks or so ago I had a bad experience at a Nampa, Idaho Walgreen's... they refused to take my RR's saying that I had already used a manufacturer coupon. SO I waited several days to calm down then called the district office in Boise. That very afternoon I got a call from the store manager. I explained my problem again and today I received a $5 bill and a ultra brief print out of the RR coupon policy and a note. see the following.

Redeeming Catalina Coupons

I'mportant limitations regarding the use of Catalina Coupons, such as expiration date, always appear on the front of the coupon and need to be enforced.

* Must be used prior to expiration date on the coupon.
* Must be accompanied by the required purchase.
* Cannot be used in conjunction with any other offer for the same item.
* Treat all Catalina Coupons like manufacturer's coupons and place all redeemed Catalina Coupons in the cash drawer.


The note:

Sylvia:

This is all I have so far. I have Corporate working on getting me a more complete list. They told me on the phone we have to abide by what the coupons and the register rewards state on them. (they are not all the same) and our registers are programmed to know these guidelines when the coupon is scanned.

Sorry for any misunderstandings,

Larry O.
Walgreens, Nampa, ID


I called Larry today and reiterated that his cashier and assistant manager arbitrarily REFUSED to scan the RR's, and THAT was why I was so upset. If the registers are programmed to "know" then they should not think about it... just scan the damn thing. NO BRAINS REQUIRED!!

He said he was not aware that they had not scanned the coupon... and would take care of the issue.

So... if your store is giving you grief about your RRs and coupons.... Call the district office.

[renae80]

or just contact the store manager directly.......they are the ones that usually have to handle the issue anyway.....if that doesn't work then i would contact d.o.

[cola1016]

i don't get it? stores aren't letting you use your RR on your purchases that you're also using coupons for?

[coupondad]

thanks for the tip!you can often get an answer by going to the boss of a boss!

[jnlnewstart]

This site is a good thingl

[bunnehop]

I am an assistant manager at an walgreens, it seems as though they weren't being very nice to you, if it scans and works great, if not then it's not valid. I cannot believe they wouldn't even scan it! You cannot double manufactuer coupons if they are register rewards. So if it says manufacter on the register reward it is not going to work with other ones. However, if you have a register reward that says $3 off your next purchase it is good on anything in the store except prescriptions, tobacco, and dairy products.

hope this helps

[mnm'z]

Thanks for replying Bunnehop, I notice you're very new! Welcome to the boards, you'll have a great time here.

One of the issues we all have with Wags, is the inconsistency. Many of us can go to 3 different Wags and get 3 different "stories" as to what the coupon policy is or is not... or whether the q is valid on an item that is not pictured (worded is for ANY size/variety). Please don't take anything said about Wags personally...

I have 2 Wags within a mile of each other and the rules are different at each one... It's just maddening. Some of our posters have even gotten the run-a-round from managers...

[NGO1331]

If you dont want to call, send them an email through Contact Us online. They do read and call the store(s) to straighten out the issues. I had a problem at a store once, and now I felt bad coming in because they tried to give me anything