Would u call the 800# or go back to the store?

[Callie40]

Noticed on my online banking statement that there were a couple CVS charges in error. . .There was some confusion on Tuesday and cashier & manager re-rung my items a couple times to try to get me the right ECB deal (were very nice!), but apparently didn't refund me properly, so have 3 charges for 1 purchase.

So, I need those 2 error charges taken off. I'd rather get it taken care of over phone with 800# than go back to the store and try to work it out with whoever is on duty. . .

Has anyone had this problem, and could u resolve with corporate? or did u have to go to store? I'm guessing store, but would love to avoid it.

THanks!!!!

[tiffinpa]

Maybe call the 800# and see what they suggest. If it can't be resolved over the phone then at least you have a name of who you spoke too. Then, call the manager on duty at CVS, tell them the situation and and set up a meeting time so they know to expect you.

[Callie40]

Thanks for the advice. Called my bank and they said that it may take a few days for the refund to show up. . .that stores are quicker to charge you than refund you I'll still call Monday and see if corporate has access to that store's system to see if refund forthcoming. . .

[floridaclipper]

Try calling the store first. If this just happened they will still have the records in the store and will be able to fix this more quickly than calling corp if you were charged. The managers will also need a little time to research it for you so calling the store manager by phone may be easier and less time consuming than driving there. Have your receipts available so you can provide the information from them to locate the transaction in their system.

There is another posibility though that can happen with some systems. I hope this makes sense. When a card is swiped it's to get an authorization which puts a hold on those funds. At the end of their business day the batch for the day is submitted. You will sometimes see this listed as a "pending transaction" on your online statement. You mentioned that your card was swiped several times. Each time it was swiped it generated a new authorization code for more money. You may have multiple authorizations but only one that will be finalized. To us this is the same thing as we are denied access to the funds for a period of time up to 3-4 days. When the vendor doesn't finish the process on the other authorizations they drop off automatically. In my experience (systems do differ) a vendor can't remove an authorization. Your bank may be able to remove the authorizations sooner if you ask. The money for pending transactions is still in the account but you are denied access to it for a period of time as the bank has promised (by giving the authorization code) to pay the vendor upon submission. This can cause problems ie bounced checks in the case of a bank account or if this puts you over your limit on a credit card. Always be cautious if a vendor wants to swipe your card more than once. If they must ask if their system will allow them to use the same authorization code to prevent multiple holds on funds. I hope your situation is resolved quickly.

[mrs20mist]

I agree with floridaclipper. I would call the store first thing in the morning and ask to speak with a manager. Have your receipts handy and get their name. Then, go in and speak with them only.

It could very well be authorizations and not charges, though. There is also a chance that you have to wait until postings on Monday night to your bank acocunt to really tell what's what.

All in all...work it out with the store.

HTH

[Callie40]

Thank for the help! That is interesting about the authorizations vs. charges explaination, i didn't realize that.

I do remember this happening to me one other time from a restaurant, and now that I remember it did take a few days to "clear up". But i will go in and check on it too. Luckily it won't be a financial hardship for me to have that money "frozen" for now

thnx!

[redhotsi]

Do you have copies of the refunds?? This process usually takes up to 48 hours for the refund to be put back in your account.

[Callie40]

Just an update, got this handled this morning. Didn't call 800#, just called the store and asked to speak to Manager as was suggested here. . .Went in with receipt and copy of bank statement that showed the charges. He was able to print off copies of receipts for all the transactions off his computer, quickly figured it out, and then gave me refund in cash.

All in all, very helpful and nice! I will be sending corporate a positive email. . .

[Weather Girl]

Sorry it was a hassle, but glad it worked out!

[isabellateddy]

This is very bad what ever happened with you.tell some experts and try to get any satisfactory answer over this problem...thanks to share this.