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Old 07-03-2009, 09:22 PM
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Join Date: Apr 2009
Location: Sarasota, FL
Posts: 197
Default CVS customer service response

I told you about my experience with CVS assistant manager who drove across town to bring me the box of Fiber One bars they forgot to gave me. I emailed CVS to let them know what a great employee they have. Here is the response I got back.

Thank you for taking the time to contact us regarding Patty at the University Park, FL, CVS/pharmacy location. Your positive feedback was a pleasure to read.



We are always grateful when a person will take the time to comment on any aspect of our business. As you can well imagine, many of the comments we receive take the form of "constructive criticism," so it is particularly pleasing to receive comments such as yours, which in essence say, "Thanks for a job well done."



I will make sure Patty is recognized for her outstanding customer service. I will forward your wonderful comments to her District and Regional Managers. Thank you again for contacting us. We value your feedback and appreciate having you as our customer! Have a wonderful and safe holiday weekend!



Sincerely,

Danielle

CVS/pharmacy

Customer Relations

07470434
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Old 07-03-2009, 10:10 PM
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Join Date: Sep 2008
Location: Acworth, GA
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Great response,Alfina.
You've reminded me to put in a good word for a caring & patient assist. mgr. at a nearby WGS.
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Old 07-03-2009, 10:37 PM
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yeah, wtg
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Old 07-03-2009, 11:20 PM
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Location: Overland Park, KS
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Great! Don't you love it when you can make someone else's day just buy a quick email of thanks? I'm sure Patty will be pleased, and remember it when dealing with all couponers/customers...
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Old 07-04-2009, 09:58 AM
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Nice way of giving it back.
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