Quote:
Originally Posted by kristinbrianne
What a scrooge! Exactly what were you doing wrong? I would call CVS hqs. myself if I were you today and tell them about the way you were treated. If CVS didn't want you to use those Q's, why do they print? I believe that they will be on your side, and when you see that mgr again you can tell him that you made that phone call for him. And gave them his name for reference. There's no point in anyone being so rude when you are giving them money. (I've been up all night, so I guess maybe I'm grouchy?)
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Nope, not grouchy atall. I agree completely. That manager was wayyy out of line. Jump on the phone w/ CS ASAP & file a formal complaint. Something like that needs to be on his permanent record. May even want to email/mail a copy as well.
Good grief! He treated you worse than a thief. Criminals are given more respect than you were. I can't believe he jumped right on the phone & called. If he has questions about their policy, he should keep his mouth shut & his thoughts to himself. Then head to his office - in private- and call corp for clarity on ECBs. Certainly NOT stand there treating you like that. That's just plain wrong.
Memory isn't to great nowadays. Did you post a problem w/ the same mgr awhile back? If so, I'd complain extra loud & definetly send complaints in writing. B/C obviously the man didn't get the pt. I don't think CVS wants customers to treated that poorly. And if CS can't help, go higher up. Repeated incidents is just not right. No doubt he's treating others poorly.
Done w/ my rant. I'm w/ you on this one. Let us know how things turn out.