They absolutely know that it's you that complained. I had to make a complaint against one of the cashiers at our Walgreens. She was over the top rude to me and caused them to loose business (the lady behind me in line just set her basket down and left because of it). So I complained and the manager called and let me know she had a "talk" ect. Now this cashier is flat out hostile when ever I see her in the store. I don't check with her unless there is no other option. The manager said one more complaint and she would be fired, well she is sure trying to get fired with her attitude (I'm not the only one who has complained).
Glad you got some resolution but don't expect things to change at all.
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