I think its just the luck of the straw. I've had issues with CVS over the years....its like I wear a placard "treat me badly" when I'm that particular brand of store no matter where I am.
Wags on the other hand has had my loyalty over the years due to their friendliness and willingness to go out of the way to help....ie. when my son was in school in Charlotte, NC and I lived in Oviedo, FL and then Burlington, VT....they were willing to wait while he called and I gave them my credit card over the phone to pay for prescriptions and misc he needed. Also, I can count the number of times on one hand that I've had issues with coupons. CVS is almost as bad as Walmart.
Maybe we walk in with an attitude to these stores? I don't know. But like the Pepsi vs Coke issue everyone seems to have their preference.
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Carol
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