Notify them again or contact corporate. Where she said that you did not pay that part is correct, but she is forgetting that Walgreens will be paid the $1 plus .08 for handling that coupon. Since you can't get the coupon back and lost the purchase value of the coupon ($1), you are entitled to recoup that loss. Walgreens is out nothing as they will make their money from the manufacturer. Manager needs to check within the Walgreens intranet and see what their return policy states which is if an item purchased w/a mfg q is returned, the customer will get the retail price of the item.
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